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Ortega, E. (1991a, May 05). Application of the EPI method to the image determination. ANA - ESOMAR. Retrieved September 25, 2024, from
https://ana.esomar.org/documents/application-of-the-epi-method-to-the-image-determination
Ortega, E. (1991a, May 05). Application of the EPI method to the image determination (Spanish). ANA - ESOMAR. Retrieved September 25, 2024, from
https://ana.esomar.org/documents/application-of-the-epi-method-to-the-image-determination-spanish-
de Keyser, J. (1990a, June 15). Generale bank in the 1990s. ANA - ESOMAR. Retrieved September 25, 2024, from
https://ana.esomar.org/documents/generale-bank-in-the-1990s
Hernandez, A. (1990a, June 15). New products and services delivery system in banking. ANA - ESOMAR. Retrieved September 25, 2024, from
https://ana.esomar.org/documents/new-products-and-services-delivery-system-in-banking
Hesse , W. (1989a, August 15). Value partners. ANA - ESOMAR. Retrieved September 25, 2024, from
https://ana.esomar.org/documents/value-partners
Morello, G. (1988a, June 15). Business requirements and future expectations in competitive bank services. ANA - ESOMAR. Retrieved September 25, 2024, from
de Keyser, J. (1988a, June 15). Defining and understanding the challenges. ANA - ESOMAR. Retrieved September 25, 2024, from
https://ana.esomar.org/documents/defining-and-understanding-the-challenges
Ballantyne, D. (1988a, June 15). Service quality management. ANA - ESOMAR. Retrieved September 25, 2024, from
https://ana.esomar.org/documents/service-quality-management
Kuylen and Verhallen (1988a, June 15). The natural grouping of banks. ANA - ESOMAR. Retrieved September 25, 2024, from
https://ana.esomar.org/documents/the-natural-grouping-of-banks