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Research papers

The acceptance of 'electronic banking' services by private customers

In recent years, this has completely changed: technology has intruded to a great extend on the bank-customer relationship. Automated cash dispensers and account-with- drawl printers were the forerunners in the area of self- service. Electronic money,...

Catalogue: ESOMAR Congress 1986: Anticipation And Decision Making
Author: Rolf Pfleiderer
Company: Infratest dimap Gesellschaft fur Trend- und Wahlforschung mbH
June 15, 1986
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Citation

Pfleiderer, R. (1986a, June 15). The acceptance of 'electronic banking' services by private customers. ANA - ESOMAR. Retrieved June 15, 2024, from


https://ana.esomar.org/documents/the-acceptance-of-electronic-banking-services-by-private-customers


Research papers

The predictive value of qualitative research

The objective of this paper is to illustrate the validity of qualitative research as a predictive tool. The predictive value of qualitative research and its possibilities of anticipating problem-solving is presented here as based on its own...

Catalogue: ESOMAR Congress 1986: Anticipation And Decision Making
Authors: Susana Tisler, Juan S. Alós
Company: Ogilvy
June 15, 1986
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Citation

Tisler and Alós (1986a, June 15). The predictive value of qualitative research. ANA - ESOMAR. Retrieved June 15, 2024, from


https://ana.esomar.org/documents/the-predictive-value-of-qualitative-research


Research papers

Changes in corporate market requirements

Companies and banks are confronted with the same problem of an uncertain economic environment. This presents both with a challenge. Banks first learned from past experience and imposed new guidelines for their assets and liabilities management. Most...

Catalogue: Seminar 1985: Assessing And Improving The Quality Of Financial Services
Author: Patrick Horlait
June 15, 1985
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Citation

Horlait, P. (1985a, June 15). Changes in corporate market requirements . ANA - ESOMAR. Retrieved June 15, 2024, from


https://ana.esomar.org/documents/changes-in-corporate-market-requirements-


Research papers

Electronic payment in Belgium: In search of a competitive equilibrium (French)

The present article will not attempt to present an exhaustive analysis on the problem, but rather to describe the situation of electronic payment in Belgium, where three networks are developing in parallel, and the strategy adopted by the Mister Cash...

Catalogue: Seminar 1985: Assessing And Improving The Quality Of Financial Services
Author: Etienne Gaudissart
June 15, 1985
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Citation

Gaudissart, E. (1985a, June 15). Electronic payment in Belgium: In search of a competitive equilibrium (French). ANA - ESOMAR. Retrieved June 15, 2024, from


https://ana.esomar.org/documents/electronic-payment-in-belgium-in-search-of-a-competitive-equilibrium-french-


Research papers

The emergence of home banking

We now see the development of home banking as an inevitable trend: the technology involved has proven reliable, with new applications being developed at a rapid pace. Furthermore, a market for these new services clearly exists already, and in our...

Catalogue: Seminar 1985: Assessing And Improving The Quality Of Financial Services
Author: Jean Hussenet
June 15, 1985
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Citation

Hussenet, J. (1985a, June 15). The emergence of home banking. ANA - ESOMAR. Retrieved June 15, 2024, from


https://ana.esomar.org/documents/the-emergence-of-home-banking


Research papers

Using research to measure the quality of corporate banking services

This seminar is devoted to the question of improving the quality of financial services and the topic is a timely one. For in the United States, as in Europe and around the world, the quality of service has become a key element in the competitive...

Catalogue: Seminar 1985: Assessing And Improving The Quality Of Financial Services
Author: Merl W. Baker
June 15, 1985
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Citation

Baker, M. W. (1985a, June 15). Using research to measure the quality of corporate banking services . ANA - ESOMAR. Retrieved June 15, 2024, from


https://ana.esomar.org/documents/using-research-to-measure-the-quality-of-corporate-banking-services-


Research papers

Electronic payment in Belgium: In search of a competitive equilibrium

The present article will not attempt to present an exhaustive analysis on the problem, but rather to describe the situation of electronic payment in Belgium, where three networks are developing in parallel, and the strategy adopted by the Mister Cash...

Catalogue: Seminar 1985: Assessing And Improving The Quality Of Financial Services
Author: Etienne Gaudissart
February 3, 1985
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Citation

Gaudissart, E. (1985a, February 03). Electronic payment in Belgium: In search of a competitive equilibrium. ANA - ESOMAR. Retrieved June 15, 2024, from


https://ana.esomar.org/documents/electronic-payment-in-belgium-in-search-of-a-competitive-equilibrium


Research papers

Research on perceptions of quality of service among clients and branch personnel

The paper concentrates on findings and conclusions from research studies among retail bank-customer subgroups on one hand, and among personnel in SR-BANK on the other. Some service concepts will evolve, as will some possible psychographic...

Catalogue: Seminar 1985: Assessing And Improving The Quality Of Financial Services
Author: Geir Sandgren
February 1, 1985
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Citation

Sandgren, G. (1985a, February 01). Research on perceptions of quality of service among clients and branch personnel . ANA - ESOMAR. Retrieved June 15, 2024, from


https://ana.esomar.org/documents/research-on-perceptions-of-quality-of-service-among-clients-and-branch-personnel-


Research papers

Quality of service in the branch

The paper describes a study undertaken to define and measure the quality of branch service in the TSB, perceived from the viewpoints of both customers and staff.

Catalogue: Seminar 1985: Assessing And Improving The Quality Of Financial Services
Authors: Gillian S. Greenway, Peter W. Southgate
February 1, 1985
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Citation

Greenway and Southgate (1985a, February 01). Quality of service in the branch. ANA - ESOMAR. Retrieved June 15, 2024, from


https://ana.esomar.org/documents/quality-of-service-in-the-branch