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Quality of service in the branch

Date of publication: February 1, 1985

Catalogue: Seminar 1985: Assessing And Improving The Quality Of Financial Services

Authors: Gillian S. Greenway, Peter W. Southgate

Abstract:

The paper describes a study undertaken to define and measure the quality of branch service in the TSB, perceived from the viewpoints of both customers and staff.

Gillian S. Greenway

Author

This is a long description of some author details.

Peter W. Southgate

Author

This is a long description of some author details.

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Catalogue: Seminar 1988: Research For Financial Services

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Ballantyne, D. (1988a, June 15). Service quality management. ANA - ESOMAR. Retrieved June 24, 2025, from


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Citation

Ferguson and Phillips (1985a, February 01). The development and implementation of a customer-based system for measuring the quality of service provided by a banking institution. ANA - ESOMAR. Retrieved June 24, 2025, from


https://ana.esomar.org/documents/the-development-and-implementation-of-a-customer-based-system-for-measuring-the-quality-of-service-provided-by-a-banking-institution


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Citation

Greenway and Southgate (1985a, February 01). Quality of service in the branch. ANA - ESOMAR. Retrieved June 24, 2025, from


https://ana.esomar.org/documents/the-development-and-implementation-of-a-customer-based-system-for-measuring-the-quality-of-service-provided-by-a-banking-institution