Back

Quality of service in the branch

Date of publication: February 1, 1985

Catalogue: Seminar 1985: Assessing And Improving The Quality Of Financial Services

Authors: Gillian S. Greenway, Peter W. Southgate

Abstract:

The paper describes a study undertaken to define and measure the quality of branch service in the TSB, perceived from the viewpoints of both customers and staff.

Gillian S. Greenway

Author

This is a long description of some author details.

Peter W. Southgate

Author

This is a long description of some author details.

This could also be of interest:

Research Papers

Quality of service

Catalogue: Seminar 1996: Telecommunications In A Dynamic Market Place

Authors: Michel Jambu, Jean Schmitt

 

June 15, 1996

×

Citation

Jambu and Schmitt (1996a, June 15). Quality of service. ANA - ESOMAR. Retrieved May 01, 2024, from


https://ana.esomar.org/documents/quality-of-service


Research Papers

Service quality management

Catalogue: Seminar 1988: Research For Financial Services

Author: David Ballantyne

 

June 15, 1988

×

Citation

Ballantyne, D. (1988a, June 15). Service quality management. ANA - ESOMAR. Retrieved May 01, 2024, from


https://ana.esomar.org/documents/service-quality-management


Research Papers

The development and implementation of a customer-based system for measuring the quality of service provided by a banking institution

Catalogue: Seminar 1985: Assessing And Improving The Quality Of Financial Services

Authors: Gus Ferguson, Trevor Phillips

 

February 1, 1985

×

Citation

Ferguson and Phillips (1985a, February 01). The development and implementation of a customer-based system for measuring the quality of service provided by a banking institution. ANA - ESOMAR. Retrieved May 01, 2024, from


https://ana.esomar.org/documents/the-development-and-implementation-of-a-customer-based-system-for-measuring-the-quality-of-service-provided-by-a-banking-institution


  • PDF
Fad and progress in motivation research Authors: Herta Herzog
Methodological considerations regarding marketing research for consumer durable goods Authors: Leif Holbaek-Hanssen
Service after sale and studies of market for business Authors: Archibald Maddock Crossley
Some comments on the use of 3D and strip film Authors: Henry Charles Briant
The "steps-and-parts" model for polling Authors: Stuart Carter Dodd, Chahin Turabian
What are durable and capital goods? Authors: N. H. Pearson
Advertising and marketing research (French) Authors: Philippe De Vendeuvre
Consumers economic expectations and intentions as revealed by sample surveys Authors: Henry Durant
Economic forecasts with special reference to field studies Authors: Jan van Rees
Market research for petroleum products in the automotive field Authors: D. Leerentveld
×

Citation

Greenway and Southgate (1985a, February 01). Quality of service in the branch. ANA - ESOMAR. Retrieved May 01, 2024, from


https://ana.esomar.org/documents/the-development-and-implementation-of-a-customer-based-system-for-measuring-the-quality-of-service-provided-by-a-banking-institution