Abstract:
The paper describes a study undertaken to define and measure the quality of branch service in the TSB, perceived from the viewpoints of both customers and staff.
Date of publication: February 1, 1985
Authors: Gillian S. Greenway, Peter W. Southgate
Abstract:
The paper describes a study undertaken to define and measure the quality of branch service in the TSB, perceived from the viewpoints of both customers and staff.
This is a long description of some author details.
This is a long description of some author details.
Jambu and Schmitt (1996a, June 15). Quality of service. ANA - ESOMAR. Retrieved May 01, 2024, from
https://ana.esomar.org/documents/quality-of-service
Ballantyne, D. (1988a, June 15). Service quality management. ANA - ESOMAR. Retrieved May 01, 2024, from
https://ana.esomar.org/documents/service-quality-management
Ferguson and Phillips (1985a, February 01). The development and implementation of a customer-based system for measuring the quality of service provided by a banking institution. ANA - ESOMAR. Retrieved May 01, 2024, from
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Greenway and Southgate (1985a, February 01). Quality of service in the branch. ANA - ESOMAR. Retrieved May 01, 2024, from