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Ferguson and Phillips (1985a, February 01). The development and implementation of a customer-based system for measuring the quality of service provided by a banking institution. ANA - ESOMAR. Retrieved September 20, 2024, from
Boehling, W. H. (1985a, February 01). Banking on quality. ANA - ESOMAR. Retrieved September 20, 2024, from
https://ana.esomar.org/documents/banking-on-quality
Stubbs, R. J. (1985a, February 01). Bank staff . ANA - ESOMAR. Retrieved September 20, 2024, from
https://ana.esomar.org/documents/bank-staff-
Merigó , E. (1985a, February 01). Competition with other sector: A global strategy . ANA - ESOMAR. Retrieved September 20, 2024, from
https://ana.esomar.org/documents/competition-with-other-sector-a-global-strategy-
Starke, W. (1985a, February 01). Experiences with self-services automation in saving banks. ANA - ESOMAR. Retrieved September 20, 2024, from
https://ana.esomar.org/documents/experiences-with-self-services-automation-in-saving-banks
Todd, P. P. (1985a, February 01). Automation and the quality of services. ANA - ESOMAR. Retrieved September 20, 2024, from
https://ana.esomar.org/documents/automation-and-the-quality-of-services
Hussenet, J. (1985a, February 01). The emergence of home banking (French). ANA - ESOMAR. Retrieved September 20, 2024, from
https://ana.esomar.org/documents/the-emergence-of-home-banking-french-
Horlait, P. (1985a, February 01). Changes in corporate market requirements (French). ANA - ESOMAR. Retrieved September 20, 2024, from
https://ana.esomar.org/documents/changes-in-corporate-market-requirements-french-
Winton and Ellis (1985a, February 01). Social change and the quality of service. ANA - ESOMAR. Retrieved September 20, 2024, from
https://ana.esomar.org/documents/social-change-and-the-quality-of-service