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Hussenet, J. (1985a, June 15). The emergence of home banking. ANA - ESOMAR. Retrieved September 20, 2024, from
https://ana.esomar.org/documents/the-emergence-of-home-banking
Baker, M. W. (1985a, June 15). Using research to measure the quality of corporate banking services . ANA - ESOMAR. Retrieved September 20, 2024, from
Gaudissart, E. (1985a, February 03). Electronic payment in Belgium: In search of a competitive equilibrium. ANA - ESOMAR. Retrieved September 20, 2024, from
Sandgren, G. (1985a, February 01). Research on perceptions of quality of service among clients and branch personnel . ANA - ESOMAR. Retrieved September 20, 2024, from
Greenway and Southgate (1985a, February 01). Quality of service in the branch. ANA - ESOMAR. Retrieved September 20, 2024, from
https://ana.esomar.org/documents/quality-of-service-in-the-branch
Ferguson and Phillips (1985a, February 01). The development and implementation of a customer-based system for measuring the quality of service provided by a banking institution. ANA - ESOMAR. Retrieved September 20, 2024, from
Boehling, W. H. (1985a, February 01). Banking on quality. ANA - ESOMAR. Retrieved September 20, 2024, from
https://ana.esomar.org/documents/banking-on-quality
Stubbs, R. J. (1985a, February 01). Bank staff . ANA - ESOMAR. Retrieved September 20, 2024, from
https://ana.esomar.org/documents/bank-staff-
Merigó , E. (1985a, February 01). Competition with other sector: A global strategy . ANA - ESOMAR. Retrieved September 20, 2024, from
https://ana.esomar.org/documents/competition-with-other-sector-a-global-strategy-