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Harms, Freile and Zörnig (2018a, November 11). AI meets CX. ANA - ESOMAR. Retrieved September 24, 2024, from
https://ana.esomar.org/documents/ai-meets-cx-9437
Mercer and Cordell (2018a, September 23). Unifying measures of customer experience and satisfaction. ANA - ESOMAR. Retrieved September 24, 2024, from
https://ana.esomar.org/documents/unifying-measures-of-customer-experience-and-satisfaction-9425
Zijlstra, van der Ploeg and Helder (2017a, August 25). An insights engine fueling the future of an airline group. ANA - ESOMAR. Retrieved September 24, 2024, from
https://ana.esomar.org/documents/an-insights-engine-fueling-the-future-of-an-airline-group
Zijlstra and van Keulen (2014a, September 10). Innovation in customer feedback. ANA - ESOMAR. Retrieved September 24, 2024, from
https://ana.esomar.org/documents/innovation-in-customer-feedback-8344
Milne and Baker (2014a, September 10). Inspiring Action at O2. ANA - ESOMAR. Retrieved September 24, 2024, from
https://ana.esomar.org/documents/inspiring-action-at-o2-8346
Gordon, Stirling, Setyorini and Leonardo (2014a, May 13). Happy shoppers. ANA - ESOMAR. Retrieved September 24, 2024, from
https://ana.esomar.org/documents/happy-shoppers-8137
Polok, Cias and Opalski (2012a, March 26). Why customers are loyal. ANA - ESOMAR. Retrieved September 24, 2024, from
https://ana.esomar.org/documents/why-customers-are-loyal
Shah, Mitra and Wood (2010a, September 15). Feelings you can bank on. ANA - ESOMAR. Retrieved September 24, 2024, from
https://ana.esomar.org/documents/feelings-you-can-bank-on
Wibberley and MacFarlane (2008a, September 26). The ROI of customer satisfaction research. ANA - ESOMAR. Retrieved September 24, 2024, from
https://ana.esomar.org/documents/the-roi-of-customer-satisfaction-research