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de Castro and Dantas (1999a, June 15). Evaluation of service quality and customer satisfaction. ANA - ESOMAR. Retrieved September 25, 2024, from
https://ana.esomar.org/documents/evaluation-of-service-quality-and-customer-satisfaction
de Castro and Dantas (1999a, June 15). Evaluation of service quality and customer satisfaction (Spanish). ANA - ESOMAR. Retrieved September 25, 2024, from
https://ana.esomar.org/documents/evaluation-of-service-quality-and-customer-satisfaction-spanish-
Lundgren, P. (1999a, June 15). Office-based data collection. ANA - ESOMAR. Retrieved September 25, 2024, from
https://ana.esomar.org/documents/office-based-data-collection
, A. (1999a, January 01). Revue Française du Marketing 1999 (N. 171). ANA - ESOMAR. Retrieved September 25, 2024, from
https://ana.esomar.org/documents/revue-fran-aise-du-marketing-1999-n-171-
Sá Lucas, L. (1998a, September 01). Data mining VS. conventional analysis . ANA - ESOMAR. Retrieved September 25, 2024, from
https://ana.esomar.org/documents/data-mining-vs-conventional-analysis-
Bloemer, Brijs, Swinnen and Vanhoof (1998a, September 01). Identifying latent dissatisfied customers . ANA - ESOMAR. Retrieved September 25, 2024, from
https://ana.esomar.org/documents/identifying-latent-dissatisfied-customers-
Hothum and Spintig (1998a, September 01). Customer satisfaction research . ANA - ESOMAR. Retrieved September 25, 2024, from
https://ana.esomar.org/documents/customer-satisfaction-research-
Wagner and Schmeck (1998a, June 15). Gain mobility by new forms of vehicle utilisation and mobility management. ANA - ESOMAR. Retrieved September 25, 2024, from
Chisholm, J. (1998a, June 15). Using the Internet to measure customer satisfaction. ANA - ESOMAR. Retrieved September 25, 2024, from
https://ana.esomar.org/documents/using-the-internet-to-measure-customer-satisfaction