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Crockett, D. (2000a, September 01). Microsoft. ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/microsoft
Cottrell, R. J. (1993a, June 15). Proactive relationship management. ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/proactive-relationship-management
Lewis, B. R. (1993a, June 15). Measuring consumer expectations and satisfactions. ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/measuring-consumer-expectations-and-satisfactions
Bartonova and Bérová (1992a, September 01). The changing face of the Czechoslovak consumer 1988 - 1992. ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/the-changing-face-of-the-czechoslovak-consumer-1988---1992
Grabner, U. (1992a, September 01). Beyond judgements (German). ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/beyond-judgements-german-
Comber and Greig (1992a, September 01). Defining and tracking consumer expectations. ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/defining-and-tracking-consumer-expectations
Bijapurkar and Ahluwalia (1992a, September 01). Understanding consumer expectations . ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/understanding-consumer-expectations-
Kwiatkowski and Olszewski (1992a, September 01). Consumer expectations in an emerging market. ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/consumer-expectations-in-an-emerging-market
Vaubrun and Gosschalk (1992a, September 01). The role of research in evaluating and improving public services . ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/the-role-of-research-in-evaluating-and-improving-public-services-