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Lagos and Carramenha (2005a, October 23). Is the product becoming the key player again?. ANA - ESOMAR. Retrieved June 25, 2024, from
https://ana.esomar.org/documents/is-the-product-becoming-the-key-player-again-
Schellekens, Otker, Heutink and van Leeuwen (2005a, September 21). True loyalty. ANA - ESOMAR. Retrieved June 25, 2024, from
https://ana.esomar.org/documents/true-loyalty
Rock and Pearse (2005a, June 23). Is this remote stuck or what?. ANA - ESOMAR. Retrieved June 25, 2024, from
https://ana.esomar.org/documents/is-this-remote-stuck-or-what-
Sonobe, K. (2005a, March 13). Quantifying brand experience value. ANA - ESOMAR. Retrieved June 25, 2024, from
https://ana.esomar.org/documents/quantifying-brand-experience-value
D'Souza and Rao (2005a, February 01). Implementing the paradigm shift from satisfaction to loyalty. ANA - ESOMAR. Retrieved June 25, 2024, from
https://ana.esomar.org/documents/implementing-the-paradigm-shift-from-satisfaction-to-loyalty
Hartman and Boerma (2004a, November 07). Satisfaction matters. ANA - ESOMAR. Retrieved June 25, 2024, from
https://ana.esomar.org/documents/satisfaction-matters
Socorro and Moiguer (2004a, October 24). Latin American trends: Local societies, local consumption and global brands (Spanish). ANA - ESOMAR. Retrieved June 25, 2024, from
Carramenha, Palla and Felice (2004a, October 24). Cool. ANA - ESOMAR. Retrieved June 25, 2024, from
https://ana.esomar.org/documents/cool
Socorro and Moiguer (2004a, October 24). Latin American trends: Local societies, local consumption and global brands. ANA - ESOMAR. Retrieved June 25, 2024, from