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Laurent, Little and Le Roy (1993a, June 15). Diagnosing feedback VS. heterogeneity in consumer loyalty: A non-parametric approach. ANA - ESOMAR. Retrieved September 25, 2024, from
Bachelet, D. (1992a, September 01). Measuring satisfaction (French). ANA - ESOMAR. Retrieved September 25, 2024, from
https://ana.esomar.org/documents/measuring-satisfaction-french-
Bachelet, D. (1992a, September 01). Measuring satisfaction . ANA - ESOMAR. Retrieved September 25, 2024, from
https://ana.esomar.org/documents/measuring-satisfaction-
Alda, F. S. (1992a, June 15). Added value products. ANA - ESOMAR. Retrieved September 25, 2024, from
https://ana.esomar.org/documents/added-value-products
Cramphorn, M. F. (1992a, June 15). Are there bounds on brand equity?. ANA - ESOMAR. Retrieved September 25, 2024, from
https://ana.esomar.org/documents/are-there-bounds-on-brand-equity-
Kehr, W. (1991a, September 08). Customer satisfaction research. ANA - ESOMAR. Retrieved September 25, 2024, from
https://ana.esomar.org/documents/customer-satisfaction-research
van Doorn and Stapel (1991a, June 15). Nipo's brand monitor and how advertising works. ANA - ESOMAR. Retrieved September 25, 2024, from
https://ana.esomar.org/documents/nipo-s-brand-monitor-and-how-advertising-works
Tisler, S. (1987a, September 01). A new service transforms members of a club into clients of a company. ANA - ESOMAR. Retrieved September 25, 2024, from
Melzer and Middelmann-Motz (1984a, June 15). The importance of brand preference in adolescence for brand loyalty later on. ANA - ESOMAR. Retrieved September 25, 2024, from