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Chisholm, J. (1998a, June 15). Using the Internet to measure customer satisfaction. ANA - ESOMAR. Retrieved June 15, 2024, from
https://ana.esomar.org/documents/using-the-internet-to-measure-customer-satisfaction
Matarazzo, G. (1998a, June 15). Multimedia desktops in remote collaboration. ANA - ESOMAR. Retrieved June 15, 2024, from
https://ana.esomar.org/documents/multimedia-desktops-in-remote-collaboration
Soverini, Armato, Belotti, Perone and Fumi (1998a, June 15). Analysis of actual and potential customer of mobile communications In Italy. ANA - ESOMAR. Retrieved June 15, 2024, from
Bossi, loppolo and Ziglioli (1998a, June 15). Viewer satisfaction in broadcasting services. ANA - ESOMAR. Retrieved June 15, 2024, from
https://ana.esomar.org/documents/viewer-satisfaction-in-broadcasting-services
Stadtler and Liehr (1997a, September 01). Using neural networks to put customer satisfaction data into action. ANA - ESOMAR. Retrieved June 15, 2024, from
https://ana.esomar.org/documents/using-neural-networks-to-put-customer-satisfaction-data-into-action
Holder and Young (1997a, September 01). Researching the future in the present . ANA - ESOMAR. Retrieved June 15, 2024, from
https://ana.esomar.org/documents/researching-the-future-in-the-present-
Jamieson, D. (1997a, June 15). The new face of marketing. ANA - ESOMAR. Retrieved June 15, 2024, from
https://ana.esomar.org/documents/the-new-face-of-marketing
Smith and Grogan (1997a, June 15). Freeing yourself from the customer satisfaction straightjacket. ANA - ESOMAR. Retrieved June 15, 2024, from
https://ana.esomar.org/documents/freeing-yourself-from-the-customer-satisfaction-straightjacket
Hansen, Faarup and Christensen (1997a, June 15). Store loyalty, frequency of shopping and their determinants. ANA - ESOMAR. Retrieved June 15, 2024, from
https://ana.esomar.org/documents/store-loyalty-frequency-of-shopping-and-their-determinants