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O'Hara, E. (1997a, January 01). The shift to the era of the wired consumer . ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/the-shift-to-the-era-of-the-wired-consumer-
Swinnen and Vanhoof (1996a, November 01). Attribute importance . ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/attribute-importance-
Van Rijn, Van Everdingen, Risseeuw and Masurel (1996a, November 01). Customer focus in a service context . ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/customer-focus-in-a-service-context-
Kristensen and Martensen (1996a, November 01). Linking customer satisfaction to loyalty and performance. ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/linking-customer-satisfaction-to-loyalty-and-performance
Akimova, I. (1996a, September 01). Marketing in today's Ukraine. ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/marketing-in-today-s-ukraine
Cregan and Badhe (1996a, March 01). A home grown brand . ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/a-home-grown-brand-
Dittrich, W. (1995a, June 15). Increasing revenues in furniture sales by increasing customer retention. ANA - ESOMAR. Retrieved September 26, 2024, from
Ehrenberg and Stern (1995a, June 01). Evaluating and forecasting prescribing. ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/evaluating-and-forecasting-prescribing
Sá Lucas, L. (1995a, May 01). A 2E2N approach to customer satisfaction surveys. ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/a-2e2n-approach-to-customer-satisfaction-surveys