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de Castro and Dantas (1999a, June 15). Evaluation of service quality and customer satisfaction. ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/evaluation-of-service-quality-and-customer-satisfaction
de Castro and Dantas (1999a, June 15). Evaluation of service quality and customer satisfaction (Spanish). ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/evaluation-of-service-quality-and-customer-satisfaction-spanish-
Jambu, M. (1998a, September 01). Datamining for better knowledge . ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/datamining-for-better-knowledge-
Hunt and Braier (1998a, June 15). Nothing but blue skies. ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/nothing-but-blue-skies
Seabrooke and Spilsbury (1998a, June 15). Using research to improve global marketing. ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/using-research-to-improve-global-marketing
Santoni, M. (1998a, June 15). Advanced VS. traditional market research techniques. ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/advanced-vs-traditional-market-research-techniques
Crocquet and Carpentier (1998a, June 15). How people live in a network society. ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/how-people-live-in-a-network-society
Samms, C. (1998a, June 15). Telecom brands. ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/telecom-brands
de Fontenay, E. (1998a, June 15). Shifting form a circuit to packet world . ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/shifting-form-a-circuit-to-packet-world-