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Research papers

Beyond form and features

In today's fast changing mobile handset market, do consumers pay attention to brand? How easily will consumers give up their current handsets to adopt newer models?The authors analyze consumer preference data to uncover how brand impacts consumer...

Catalogue: ESOMAR Telecommunications Marketing Conference 2004
Authors: Leslie Rimmer, Tom Adler, Nelson Whipple
November 7, 2004

Research papers

The convergence of mobility and media

Mobile Media is considered one of the key drivers for the future success of the telecom industry. Ericsson ConsumerLab and SKIM Analytical durables&ict have conducted a global study in order to add the consumer dimension in the design of Mobile...

Catalogue: ESOMAR Telecommunications Marketing Conference 2004
Authors: Jürgen Warnecke, Jonas Selen, Susanna Lewis
Company: SKIM
November 7, 2004

Research papers

Toys, totems and telegraph poles

The mobile telecoms marketplace is relatively new, very large and considered of major importance to economies across the world. However, marketing and sensitive research have not yet been embraced by mobile handset manufacturers, who continue to seek...

Catalogue: ESOMAR Telecommunications Marketing Conference 2004
Author: Neil McPhee
November 7, 2004

Research papers

GSM

This paper covers three countries in Africa: two in West Africa (Nigeria and Ghana) and one in Central Africa (Cameroon). The paper will focus on Nigeria which is Africa's fastest growing mobile and fixed line market. However, reference will also be...

Catalogue: ESOMAR Telecommunications Marketing Conference 2004
Author: Aggrey Maposa
Company: KANTAR TNS Malaysia
November 7, 2004

Research papers

Satisfaction matters

Within the mobile division of KPN, customer satisfaction and loyalty research provide essential information that helps guide the management of all business processes.In 2003 integral quarterly measurement of customer satisfaction as a leading Key...

Catalogue: ESOMAR Telecommunications Marketing Conference 2004
Authors: Harm Hartman, Bert Boerma
November 7, 2004

Research papers

What do people do with their camphones?

Since its introduction in various markets over the past year or two, Multi Media Message (MMS) photo-messaging has been heavily hyped - firstly, as a potential ARPU-driver for the networks, and secondly, as a potentially significant generator of...

Catalogue: ESOMAR Telecommunications Marketing Conference 2004
Authors: Britt-Inger Lustig-Bremer, Ian Maggs
Company: Ipsos MRBI
November 7, 2004

Research papers

Cracking the crystal ball

Approaches were investigated for forecasting in the developing South African cellular phone market at the aggregate level (market share), and individual level of switching behaviour.While the traditional first order Markov process model was not found...

Catalogue: ESOMAR Telecommunications Marketing Conference 2004
Authors: Craig Kolb, Andrea Rademeyer
Company: Ask Afrika Pty Ltd
November 7, 2004

Research papers

Calibration and description for the 21st century global telecom challenge

This paper discusses the issues that global telecommunications market research needs to address. It describes the need for a consistent approach that encompasses a core data set that meets international, regional and local requirements.It discusses...

Catalogue: ESOMAR Telecommunications Marketing Conference 2004
Authors: Tacis Gavoyannis, Bill Blyth
Company: KANTAR TNS Malaysia
November 7, 2004

Research papers

Overview of the telecommunications market in Russia

Cellular communications is the main segment of the telecommunications market in Russia that has been rapidly growing in the last years.The main indicators of growth are: cellular penetration and revenue exceeded wire line indicators in 2003; and...

Catalogue: ESOMAR Telecommunications Marketing Conference 2004
Authors: Alexander Pankin, Olga Malinkina
Company: KANTAR TNS Malaysia
November 7, 2004