Tag: "Consumer Experience (CX)"

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Research papers

Driving consumers' brand perception and engagement

Catalogue: Asia Pacific 2020 - Insights Festival
Companies: Google, INTAGE HOLDINGS Inc.
Date: November 2, 2020
Authors: Minh Nguyen, Tomoya Naohara, Kosuke Yoshida

Research papers

Monetising NPS to drive investments in CX

Catalogue: Latin America 2020 - Insights Festival
Companies: MESH, LATAM Airlines Group
Date: October 19, 2020
Authors: André D'Abreu, Heitor Torres, Dana DiGregorio, Shane Baxendale

Videos

From customer satisfaction to customer experience

Catalogue: Latin America 2020 - Insights Festival
Companies: Brain Brand Strategy, Banco do Brasil
Date: October 19, 2020
Authors: Flavia Lage, Karen Russi

Research papers

From customer satisfaction to customer experience

Catalogue: Latin America 2020 - Insights Festival
Companies: Brain Brand Strategy, Banco do Brasil
Date: October 19, 2020
Authors: Flavia Lage, Marco Antonio Gomes, Karen Russi

Videos

Augmented reality

Catalogue: Latin America 2020 - Insights Festival
Companies: Synapsis, PepsiCo
Date: October 19, 2020
Authors: Cristina Leo, Francisco Calixto

Research papers

Augmented reality

Catalogue: Latin America 2020 - Insights Festival
Companies: Synapsis, PepsiCo
Date: October 19, 2020
Authors: Cristina Leo, Francisco Calixto

Videos

Unlocking concept writing success

Catalogue: Insights Festival 2020
Date: September 15, 2020
Author: Lester Sualog

Videos

Insights Integration

Catalogue: ESOMAR TV: Client Summit 2020 at Home
Date: June 11, 2020
Authors: Greg Ambrose, Tara Murphy

Videos

Humanising the digital: Q&A Session

Catalogue: ESOMAR TV: Client Summit 2020 at Home
Date: June 11, 2020
Authors: Michelle Gansle, Robin Beers, Maria Silvanskaya

Videos

Design in the age of AI

Catalogue: ESOMAR TV: Client Summit 2020 at Home
Date: June 11, 2020
Author: Robin Beers

Videos

Can machines be emotional?

Catalogue: Fusion 2019
Company: SKIM
Date: November 10, 2019
Author: Marcel Slavenburg

Research papers

Can machines be emotional?

Catalogue: Fusion 2019
Company: SKIM
Date: November 10, 2019
Authors: Marcel Slavenburg, Judith Suttrup, Samantha Bond