Tag: "Customer Service"

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Webinars

ESOMAR Corporate Membership

Catalogue: Webinars 2019
Date: February 5, 2019
Authors: Sandi Vanderveldt, Angela Canin, Bianca Marcu, Steliana Ifrim, Alfonso Regalado

Research papers

Quality standards

Catalogue: Seminar 1993: Marketing And International Research
Date: June 15, 1993
Author: Jane Kallm

Research papers

Customer service research for the inland revenue

Catalogue: Seminar 1993: The Ideal Product, The Ideal Costumer, The Ideal Company?
Date: June 15, 1993
Authors: Pauline Eaton, Susan Blackall

Research papers

Customer driven competitive positioning

Catalogue: Seminar 1993: The Ideal Product, The Ideal Costumer, The Ideal Company?
Company: Kantar
Date: June 15, 1993
Authors: Bernard Chudy, Roger Sant

Research papers

Sic transit gloria

Catalogue: Seminar 1992: Business To Business Marketing
Date: June 15, 1992
Authors: Andy Booth, John Kelly

Research papers

From customer service research to TQM

Catalogue: Seminar 1992: Business To Business Marketing
Date: June 15, 1992
Authors: Farrokh Suntook, Lucy Szymanska

Research papers

An integrated approach to customer care research in a multi-cultural environment

Catalogue: Seminar 1992: Banking And Insurance- Pressure On Profits, Pressure On Research
Date: June 15, 1992
Authors: Timothy D. Cooke, Martin Slack

Research papers

A common language for assessing customer service in Europe

Catalogue: ESOMAR Congress 1990: Using Research For Marketing In The 90's
Date: September 1, 1990
Authors: Joe Seydel, Roy Haworth

Research papers

Value partners

Catalogue: ESOMAR Congress 1989
Date: August 15, 1989
Author: Wolfgang Hesse

Research papers

Customer service as a component of retailing strategy

Catalogue: Seminar 1989: Adding Value To Retail Offerings
Date: June 15, 1989
Author: David Walters

Research papers

To serve them all our days

Catalogue: Seminar 1988: Research For Financial Services
Date: June 15, 1988
Authors: Kate Willis, Amanda Keech

Research papers

Relearning customer service at the U.S. auto dealer

Catalogue: Seminar 1987: Strategies For Service Management
Company: JD Power
Date: June 15, 1987
Author: Philip Wade