Resources Library by ANA

Customer satisfaction in the distribution line (Spanish)

Catalogue: Latin America 1997: The Dynamics Of Change In Latin America

Company: GfK

Date: June 15, 1997

Author: Norah Schmeichel

Customer satisfaction in the distribution line

Catalogue: Latin America 1997: The Dynamics Of Change In Latin America

Company: GfK

Date: May 1, 1997

Author: Norah Schmeichel

IT in customer service

Catalogue: ESOMAR/EMAC Symposium 1996: Research Methodologies For 'The New Marketing'

Date: November 1, 1996

Author: Christine Domegan

Quality service

Catalogue: Seminar 1996: Building Brand Identity In The Auto Industry

Company: GfK

Date: June 15, 1996

Authors: Claudio Bosio, Beatrice Cito Filomarino

Customer value strategies

Catalogue: MENAP Forum 1996: Pressure On Profit

Date: March 1, 1996

Author: Anna Rita Baglioni Hadjigavriel

Customer service

Catalogue: Seminar 1994: Banking And Insurance- From Recession To Recovery

Date: June 15, 1994

Authors: Peter W. Southgate, Lorna McCulloch

Experience of bringing multinational companies on shore

Catalogue: ESOMAR/MERF/IAA Conference 1994: Challenges And Opportunities For Research In The Middle East

Company: Unilever

Date: January 1, 1994

Author: R. Gopalakrishnan

The responsibility for service delivery

Catalogue: ESOMAR Congress 1992: The Race Against Expectations

Date: September 1, 1992

Authors: Karen Buros, Susan Blackall

M-Net

Catalogue: ESOMAR/ARF Worldwide Broadcast Audience Research Symposium 1992

Company: Markinor (Pty) Ltd

Date: June 15, 1992

Authors: Heather Kennedy, Sue Grant

Retail image studies

Catalogue: Seminar 1987: Strategies For Service Management

Date: June 15, 1987

Author: Dick Hage

Creating a service culture

Catalogue: Seminar 1987: Strategies For Service Management

Date: June 15, 1987

Authors: Don Porter, John F. Swift