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Videos

Customer-centricity post-pandemic

In the groundbreaking Insights 2020 initiative, Kantar led a consortium which included LinkedIn, Wharton, ESOMAR and many others, and laid the foundation for understanding the importance of customer-centricity and the role of insights organizations...

Catalogue: Insights Festival 2020
Author: J. Walker Smith
Company: Kantar
September 17, 2020
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Citation

Smith, J. (2020a, September 17). Customer-centricity post-pandemic. ANA - ESOMAR. Retrieved October 15, 2025, from


https://ana.esomar.org/documents/customer-centricity-post-pandemic


Videos

Concours French best practices: A vous de jouer. Be the one!

A session dedicated to the francophone community to share excellences and best practices of the French Market research community.

Catalogue: Insights Festival 2020
Author: Isabelle Fabry
September 17, 2020
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Citation

Fabry, I. (2020a, September 17). Concours French best practices: A vous de jouer. Be the one!. ANA - ESOMAR. Retrieved October 15, 2025, from


https://ana.esomar.org/documents/concours-french-best-practices-a-vous-de-jouer-be-the-one-


Videos
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Citation

Leumbou and Massen (2020a, September 17). Is in-store research and accompanied shopping still feasible if retailers already struggle with facilitating distance between shoppers?. ANA - ESOMAR. Retrieved October 15, 2025, from


https://ana.esomar.org/documents/is-in-store-research-and-accompanied-shopping-still-feasible-if-retailers-already-struggle-with-facilitating-distance-between-shoppers-


Videos

The fast fringe quiz

Join us for an interactive quiz session where attendees can get together, have fun, and network!

Catalogue: Insights Festival 2020
Authors: Alexander Wheatley, Patricia Dominguez, Crispin Beale
September 17, 2020
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Citation

Wheatley, Dominguez and Beale (2020a, September 17). The fast fringe quiz. ANA - ESOMAR. Retrieved October 15, 2025, from


https://ana.esomar.org/documents/the-fast-fringe-quiz-11562


Videos

Time to destroy the online façade

Tune in to support and learn more from YOUR highest-rated young professional pitchers!

Catalogue: Insights Festival 2020
Authors: Joleen Chan, Vardhini Ramesh
Company: Kantar
September 17, 2020
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Citation

Chan and Ramesh (2020a, September 17). Time to destroy the online façade. ANA - ESOMAR. Retrieved October 15, 2025, from


https://ana.esomar.org/documents/time-to-destroy-the-online-facade


Videos

How market research created words and changed worlds

Naming is taming, this is a story of how effective market research contributed to making a groundbreaking difference, changing laws, and altering perceptions. A diligent mission that would have never been possible without UNICEF as well as national...

Catalogue: Insights Festival 2020
Authors: Jonathan Crickx, Mariam Ghabrial
Companies: Marketeers Research, UNICEF
September 17, 2020
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Citation

Crickx and Ghabrial (2020a, September 17). How market research created words and changed worlds. ANA - ESOMAR. Retrieved October 15, 2025, from


https://ana.esomar.org/documents/how-market-research-created-words-and-changed-worlds


Videos

The world of the buyer/user of insights

A sneak peeks of 'The world of of the buyer/user of insights' by Ray Poynter, ESOMAR Council Member. 

Catalogue: Insights Festival 2020
Author: Ray Poynter
September 17, 2020
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Citation

Poynter, R. (2020a, September 17). The world of the buyer/user of insights. ANA - ESOMAR. Retrieved October 15, 2025, from


https://ana.esomar.org/documents/the-world-of-the-buyer-user-of-insights


Research reports

Global Market Research 2020

The 2020 Global Market Research report reviews the size and performance of the market research industry using data collected by national research associations, leading companies, independent analysts, as well as ESOMAR representatives. The report is...

Catalogue: Global Market Research
Author: ESOMAR B.V.
September 16, 2020
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Citation

B.V., E. (2020a, September 16). Global Market Research 2020. ANA - ESOMAR. Retrieved October 15, 2025, from


https://ana.esomar.org/documents/global-market-research-2020


Videos

From change management to change leadership

The T word (transformation) is actually creating a barrier to change. It makes it sound like it's a big, scary, finite task. The reality is the way we live, play and interact in the world is changing and so the way we work and interact with each...

Catalogue: Insights Festival 2020
Author: Michelle Gansle
Company: Mars Wrigley
September 16, 2020
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Citation

Gansle, M. (2020a, September 16). From change management to change leadership. ANA - ESOMAR. Retrieved October 15, 2025, from


https://ana.esomar.org/documents/from-change-management-to-change-leadership