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Serre, Mariotte and Antoine (1996a, June 15). Monitoring customers. ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/monitoring-customers
Nussenbaum, Souvayre and Becker (1996a, May 01). Meta consumption . ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/meta-consumption-
Dornach and Meyer (1996a, May 01). Customer satisfaction . ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/customer-satisfaction-
Lioret and Dugast (1995a, December 01). Keep a watchful eye to find ideas throughout everyday life. ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/keep-a-watchful-eye-to-find-ideas-throughout-everyday-life
Metcalfe and West (1995a, June 15). Striving to be the best. ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/striving-to-be-the-best
Fletcher, Retejum and Godwin (1995a, June 01). The detailed evaluation and analysis of the cardiovascular market in Russia. ANA - ESOMAR. Retrieved September 26, 2024, from
Nowotny and Klarkowski (1995a, April 01). Becoming consumer on an emerging market. ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/becoming-consumer-on-an-emerging-market
Bullard, M. D. (1994a, September 01). Accountability for actioning results. ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/accountability-for-actioning-results
Angle, P. (1994a, June 15). Your best customers are not those you have today. ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/your-best-customers-are-not-those-you-have-today