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Chandler, Hibbs and Griffiths (2023a, September 27). An Innovative Approach to Employee Experience . ANA - ESOMAR. Retrieved June 12, 2024, from
https://ana.esomar.org/documents/an-innovative-approach-to-employee-experience
Spooner, L. (2022a, September 27). Don't Trust Your Brand Trust Score. ANA - ESOMAR. Retrieved June 12, 2024, from
https://ana.esomar.org/documents/don-t-trust-your-brand-trust-score
Lamba, R. (2020a, November 02). The new face of customer experience. ANA - ESOMAR. Retrieved June 12, 2024, from
https://ana.esomar.org/documents/the-new-face-of-customer-experience
Pall and Arora (2020a, November 02). Anecdotal evidence for CX/UX. ANA - ESOMAR. Retrieved June 12, 2024, from
https://ana.esomar.org/documents/anecdotal-evidence-for-cx-ux
De Ruyck, T. (2020a, October 19). Blinded technology. ANA - ESOMAR. Retrieved June 12, 2024, from
https://ana.esomar.org/documents/blinded-technology
Bonnet, Maldonado, Carrasco and Navarrete (2020a, October 19). Artificial Intelligence in Telecom. ANA - ESOMAR. Retrieved June 12, 2024, from
https://ana.esomar.org/documents/artificial-intelligence-in-telecom
Evans, D. (2020a, September 15). The new brand-perception battleground. ANA - ESOMAR. Retrieved June 12, 2024, from
https://ana.esomar.org/documents/the-new-brand-perception-battleground-11581
Mercer and Cordell (2018a, September 23). Unifying measures of customer experience and satisfaction. ANA - ESOMAR. Retrieved June 12, 2024, from
https://ana.esomar.org/documents/unifying-measures-of-customer-experience-and-satisfaction
Bordenave, R. (2017a, November 27). Alice in customerland. ANA - ESOMAR. Retrieved June 12, 2024, from
https://ana.esomar.org/documents/alice-in-customerland-9173