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Braun and Scope (2003a, September 14). Does it pay to invest in customer satisfaction? . ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/does-it-pay-to-invest-in-customer-satisfaction-
Evans, Vavra, Perkins-Munn, Keiningham and Theodore (2003a, September 14). Driving share-of-wallet through customer satisfaction and brand preference. ANA - ESOMAR. Retrieved September 26, 2024, from
Alioto and Stewart (2003a, May 04). From 'report card' to true consumer insight . ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/from-report-card-to-true-consumer-insight-
Brown, B. (2003a, February 23). Web strategies for the pharmaceutical industry. ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/web-strategies-for-the-pharmaceutical-industry
Takahashi, N. (2003a, January 26). Stairways of value. ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/stairways-of-value
Li et al. (2003a, January 26). Automated website synthesis and uncertainty reasoning for customer preference management. ANA - ESOMAR. Retrieved September 26, 2024, from
Alcocer, Keshanech and Hoffman (2002a, December 01). Hospitality guest satisfaction research in Asia Pacific . ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/hospitality-guest-satisfaction-research-in-asia-pacific-
Jamieson and King (2002a, October 20). Providing online customers with an 'extraordinary customer experience'in telecommunications markets. ANA - ESOMAR. Retrieved September 26, 2024, from
Simmons and Pinnington (2002a, September 22). From the horse's mouth . ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/from-the-horse-s-mouth-