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Todd, P. P. (1985a, February 01). Automation and the quality of services. ANA - ESOMAR. Retrieved June 21, 2024, from
https://ana.esomar.org/documents/automation-and-the-quality-of-services
Winton and Ellis (1985a, February 01). Social change and the quality of service. ANA - ESOMAR. Retrieved June 21, 2024, from
https://ana.esomar.org/documents/social-change-and-the-quality-of-service
Carof, Gliksman and Perrot (1983a, June 15). Presentation and practical use of indicators to measure efficiency and the quality of service. ANA - ESOMAR. Retrieved June 21, 2024, from
Temonen, R. (1983a, June 15). Train offering in long-distance passenger traffic of Finnish state railways in 1987. ANA - ESOMAR. Retrieved June 21, 2024, from
Carof, Gliksman and Perrot (1983a, June 15). Presentation and practical use of indicators to measure efficiency and the quality of service (French). ANA - ESOMAR. Retrieved June 21, 2024, from
van Kesteren, G. (1982a, June 15). Study of attitudes and motivation of staff, particularly those who come into direct contact with customers (French). ANA - ESOMAR. Retrieved June 21, 2024, from