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Presentation and practical use of indicators to measure efficiency and the quality of service (French)

Date of publication: June 15, 1983

Catalogue: ESOMAR Congress 1983: Demonstrating The Contribution Of Research

Authors: Jacqueline Carof, R. Gliksman, Ph. Perrot

Abstract:

The presentation is given in two main parts -first of all the methodology used to develop indicators of the quality of the service followed by two live cases which used this method firstly at KODAK-PATHE and secondly at the Ile-de-France Telecommunications Authority.

Jacqueline Carof

Author

This is a long description of some author details.

R. Gliksman

Author

This is a long description of some author details.

Ph. Perrot

Author

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Citation

Carof, Gliksman and Perrot (1983a, June 15). Presentation and practical use of indicators to measure efficiency and the quality of service (French). ANA - ESOMAR. Retrieved May 13, 2025, from


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