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Presentation and practical use of indicators to measure efficiency and the quality of service

Date of publication: June 15, 1983

Catalogue: ESOMAR Congress 1983: Demonstrating The Contribution Of Research

Authors: Jacqueline Carof, R. Gliksman, Ph. Perrot

Abstract:

The presentation is given in two main parts -first of all the methodology used to develop indicators of the quality of the service followed by two live cases which used this method firstly at KODAK-PATHE and secondly at the Ile-de-France Telecommunications Authority.

Jacqueline Carof

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R. Gliksman

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Ph. Perrot

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Research Papers

Presentation and practical use of indicators to measure efficiency and the quality of service (French)

Catalogue: ESOMAR Congress 1983: Demonstrating The Contribution Of Research

Authors: Jacqueline Carof, R. Gliksman, Ph. Perrot

 

June 15, 1983

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Citation

Carof, Gliksman and Perrot (1983a, June 15). Presentation and practical use of indicators to measure efficiency and the quality of service (French). ANA - ESOMAR. Retrieved April 23, 2024, from


https://ana.esomar.org/documents/presentation-and-practical-use-of-indicators-to-measure-efficiency-and-the-quality-of-service-french-


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Jambu and Schmitt (1996a, June 15). Quality of service. ANA - ESOMAR. Retrieved April 23, 2024, from


https://ana.esomar.org/documents/quality-of-service


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Greenway and Southgate (1985a, February 01). Quality of service in the branch. ANA - ESOMAR. Retrieved April 23, 2024, from


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Citation

Carof, Gliksman and Perrot (1983a, June 15). Presentation and practical use of indicators to measure efficiency and the quality of service. ANA - ESOMAR. Retrieved April 23, 2024, from


https://ana.esomar.org/documents/quality-of-service-in-the-branch