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Shaddick, C. (1996a, June 15). Keeping up with the mobile telephone customer. ANA - ESOMAR. Retrieved September 22, 2024, from
https://ana.esomar.org/documents/keeping-up-with-the-mobile-telephone-customer
Kvaal and Djupvik (1996a, June 15). Prediction of customer segments with Neural Nets. ANA - ESOMAR. Retrieved September 22, 2024, from
https://ana.esomar.org/documents/prediction-of-customer-segments-with-neural-nets
Alexander, M. (1996a, June 15). Big talk, small talk. ANA - ESOMAR. Retrieved September 22, 2024, from
https://ana.esomar.org/documents/big-talk-small-talk
Judson and Johnston (1996a, June 15). Pulling down the walls of the tower. ANA - ESOMAR. Retrieved September 22, 2024, from
https://ana.esomar.org/documents/pulling-down-the-walls-of-the-tower
Waterhouse and Law (1996a, June 15). Beyond customer satisfaction. ANA - ESOMAR. Retrieved September 22, 2024, from
https://ana.esomar.org/documents/beyond-customer-satisfaction
Lees, C. (1996a, June 15). The interactive consumer. ANA - ESOMAR. Retrieved September 22, 2024, from
https://ana.esomar.org/documents/the-interactive-consumer
Rogy and Bantleon (1996a, June 15). Quality of service. ANA - ESOMAR. Retrieved September 22, 2024, from
https://ana.esomar.org/documents/quality-of-service-4775
Serre, Mariotte and Antoine (1996a, June 15). Monitoring customers. ANA - ESOMAR. Retrieved September 22, 2024, from
https://ana.esomar.org/documents/monitoring-customers
Jambu and Schmitt (1996a, June 15). Quality of service. ANA - ESOMAR. Retrieved September 22, 2024, from
https://ana.esomar.org/documents/quality-of-service