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Pulling down the walls of the tower

Date of publication: June 15, 1996

Catalogue: Seminar 1996: Telecommunications In A Dynamic Market Place

Authors: Liz Judson, Alex Johnston

Abstract:

This paper describes a customer satisfaction programme carried out for Telewest Communication. It focuses on the initial selling of the survey to the internal clients and the communication of the results to the different audiences within Telewest. The paper also touches on key features of the research programme itself

Liz Judson

Author

This is a long description of some author details.

Alex Johnston

Author

This is a long description of some author details.

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Judson and Johnston (1996a, June 15). Pulling down the walls of the tower. ANA - ESOMAR. Retrieved April 24, 2026, from


https://ana.esomar.org/documents/getting-the-board-onside