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Hibbs, Griffiths and Chandler (2023a, September 29). Judo Bank JEDI. ANA - ESOMAR. Retrieved November 14, 2024, from
https://ana.esomar.org/documents/judo-bank-jedi
Nguyen, Naohara and Yoshida (2020a, November 02). Driving consumers' brand perception and engagement. ANA - ESOMAR. Retrieved November 14, 2024, from
https://ana.esomar.org/documents/driving-consumers-brand-perception-and-engagement
D'Abreu, Torres, DiGregorio and Baxendale (2020a, October 19). Monetising NPS to drive investments in CX. ANA - ESOMAR. Retrieved November 14, 2024, from
https://ana.esomar.org/documents/monetising-nps-to-drive-investments-in-cx
Leo and Calixto (2020a, October 19). Augmented reality. ANA - ESOMAR. Retrieved November 14, 2024, from
https://ana.esomar.org/documents/augmented-reality
Lage, Gomes and Russi (2020a, October 19). From customer satisfaction to customer experience. ANA - ESOMAR. Retrieved November 14, 2024, from
https://ana.esomar.org/documents/from-customer-satisfaction-to-customer-experience
Slavenburg, Suttrup and Bond (2019a, November 10). Can machines be emotional?. ANA - ESOMAR. Retrieved November 14, 2024, from
https://ana.esomar.org/documents/can-machines-be-emotional-
King and Beaumont (2019a, September 08). Redefining digital excellence. ANA - ESOMAR. Retrieved November 14, 2024, from
https://ana.esomar.org/documents/redefining-digital-excellence
Hamaekers, Verkest, Goddyn and Mazurek (2019a, September 08). The brick-and-mortar shopping experience. ANA - ESOMAR. Retrieved November 14, 2024, from
https://ana.esomar.org/documents/the-brick-and-mortar-shopping-experience
Salgado-Montejo, Velasco, Ariza, Salgado and Moreno (2017a, September 05). The four moments of experience. ANA - ESOMAR. Retrieved November 14, 2024, from
https://ana.esomar.org/documents/the-four-moments-of-experience