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D'Abreu, Torres, DiGregorio and Baxendale (2020a, October 19). Monetising NPS to drive investments in CX. ANA - ESOMAR. Retrieved June 30, 2024, from
https://ana.esomar.org/documents/monetising-nps-to-drive-investments-in-cx
Fillingame, J. (2020a, October 19). Sustainable tourism . ANA - ESOMAR. Retrieved June 30, 2024, from
https://ana.esomar.org/documents/sustainable-tourism-
Donnellan, Roy and Liu (2019a, September 08). Micro-moments that matter: How to effectively target Chinese travellers. ANA - ESOMAR. Retrieved June 30, 2024, from
Garritano and Tavares (2018a, March 15). Redesigning a brand tracker. ANA - ESOMAR. Retrieved June 30, 2024, from
https://ana.esomar.org/documents/redesigning-a-brand-tracker
Fernández and Gómez (2018a, March 14). The challenge of getting insights for a country brand. ANA - ESOMAR. Retrieved June 30, 2024, from
https://ana.esomar.org/documents/the-challenge-of-getting-insights-for-a-country-brand
Child and Wakeman (2017a, September 05). Lean in fifteen, actually make that ten!. ANA - ESOMAR. Retrieved June 30, 2024, from
https://ana.esomar.org/documents/lean-in-fifteen-actually-make-that-ten-
Zijlstra, van der Ploeg and Helder (2017a, August 25). An insights engine fueling the future of an airline group. ANA - ESOMAR. Retrieved June 30, 2024, from
https://ana.esomar.org/documents/an-insights-engine-fueling-the-future-of-an-airline-group
Caldwell and Seear (2016a, September 22). Behavioural economics gets real. ANA - ESOMAR. Retrieved June 30, 2024, from
https://ana.esomar.org/documents/behavioural-economics-gets-real
van Dongen, Styers, Verhaeghe and De Vuyst (2016a, June 15). Research as a customer experience. ANA - ESOMAR. Retrieved June 30, 2024, from
https://ana.esomar.org/documents/research-as-a-customer-experience