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Hage, D. (1987a, June 15). Retail image studies. ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/retail-image-studies
Dorey and Laborie (1987a, June 15). Telematics at the service of marketing. ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/telematics-at-the-service-of-marketing
Wade, P. (1987a, June 15). Relearning customer service at the U.S. auto dealer. ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/relearning-customer-service-at-the-u-s-auto-dealer
Macrae, C. (1987a, June 15). Adapting positioning strategy to consumers' quality and value needs in service markets. ANA - ESOMAR. Retrieved September 26, 2024, from
Hyttfors, G. (1987a, June 15). Service development in Swedish service companies. ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/service-development-in-swedish-service-companies
Paltschik, M. (1987a, June 15). Determining critical levels for quality dimensions in service firms. ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/determining-critical-levels-for-quality-dimensions-in-service-firms
Saint-Paul and Monin-Poucin (1987a, June 15). A new tool for concept testing in services. ANA - ESOMAR. Retrieved September 26, 2024, from
https://ana.esomar.org/documents/a-new-tool-for-concept-testing-in-services