Service development in Swedish service companies

Date of publication: June 15, 1987

Author: Göran Hyttfors

Abstract:

The result of the study is derived from interviews with some thirty service companies which are members of the Swedish Coaliation of Service Industries. The study has focused on service development with the underlying assumption that this is the basis for the companies' business to come. The assumption has also been that this is the most important type of investment for a service company.

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