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Service development in Swedish service companies

Date of publication: June 15, 1987

Catalogue: Seminar 1987: Strategies For Service Management

Author: Göran Hyttfors

Abstract:

The result of the study is derived from interviews with some thirty service companies which are members of the Swedish Coaliation of Service Industries. The study has focused on service development with the underlying assumption that this is the basis for the companies' business to come. The assumption has also been that this is the most important type of investment for a service company.

Göran Hyttfors

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Research Papers

Service strategies in practice

Catalogue: Seminar 1987: Strategies For Service Management

Author: Ivar Samrén

 

June 15, 1987

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Citation

Samrén, I. (1987a, June 15). Service strategies in practice. ANA - ESOMAR. Retrieved April 25, 2024, from


https://ana.esomar.org/documents/service-strategies-in-practice


Research Papers

Strategies for service management

Catalogue: Seminar 1987: Strategies For Service Management

Author: Jean-Marie Mascitti

 

June 15, 1987

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Citation

Mascitti, J. (1987a, June 15). Strategies for service management. ANA - ESOMAR. Retrieved April 25, 2024, from


https://ana.esomar.org/documents/strategies-for-service-management


Research Papers

Determining critical levels for quality dimensions in service firms

Catalogue: Seminar 1987: Strategies For Service Management

Author: Mikael Paltschik

 

June 15, 1987

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Citation

Paltschik, M. (1987a, June 15). Determining critical levels for quality dimensions in service firms. ANA - ESOMAR. Retrieved April 25, 2024, from


https://ana.esomar.org/documents/determining-critical-levels-for-quality-dimensions-in-service-firms


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Citation

Hyttfors, G. (1987a, June 15). Service development in Swedish service companies. ANA - ESOMAR. Retrieved April 25, 2024, from


https://ana.esomar.org/documents/determining-critical-levels-for-quality-dimensions-in-service-firms