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de Castro and Dantas (1999a, June 15). Evaluation of service quality and customer satisfaction (Spanish). ANA - ESOMAR. Retrieved June 22, 2024, from
https://ana.esomar.org/documents/evaluation-of-service-quality-and-customer-satisfaction-spanish-
Russo and Troiano (1999a, June 15). Beauty and the beast (Spanish). ANA - ESOMAR. Retrieved June 22, 2024, from
https://ana.esomar.org/documents/beauty-and-the-beast-spanish-
Rössler Telma, R. (1998a, October 20). New realities in the media information market in Brazil. ANA - ESOMAR. Retrieved June 22, 2024, from
https://ana.esomar.org/documents/new-realities-in-the-media-information-market-in-brazil
de Almeida, P. M. (1998a, September 01). A socio-economic standard system of classification of respondents. ANA - ESOMAR. Retrieved June 22, 2024, from
https://ana.esomar.org/documents/a-socio-economic-standard-system-of-classification-of-respondents
Motta and D' Imperio Lima (1998a, June 15). The sniffer concept and its possibilities in data collection. ANA - ESOMAR. Retrieved June 22, 2024, from
https://ana.esomar.org/documents/the-sniffer-concept-and-its-possibilities-in-data-collection
Santos, N. G. (1997a, June 15). From the survival consumer to the citizen consumer (Portuguese). ANA - ESOMAR. Retrieved June 22, 2024, from
https://ana.esomar.org/documents/from-the-survival-consumer-to-the-citizen-consumer-portuguese-
Santos, N. G. (1997a, May 01). From the survival consumer to the citizen consumer . ANA - ESOMAR. Retrieved June 22, 2024, from
https://ana.esomar.org/documents/from-the-survival-consumer-to-the-citizen-consumer-
Pompeu de Toledo and Pottes (1991a, May 05). Qualitative research in Brazil (Portuguese). ANA - ESOMAR. Retrieved June 22, 2024, from
https://ana.esomar.org/documents/qualitative-research-in-brazil-portuguese-
Pottes and Pompeu de Toledo (1991a, May 05). Qualitative research in Brazil. ANA - ESOMAR. Retrieved June 22, 2024, from
https://ana.esomar.org/documents/qualitative-research-in-brazil