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D'Abreu, Torres, DiGregorio and Baxendale (2020a, October 19). Monetising NPS to drive investments in CX. ANA - ESOMAR. Retrieved November 04, 2024, from
https://ana.esomar.org/documents/monetising-nps-to-drive-investments-in-cx
Marshall, Verhulst and Owens (2020a, September 15). Using narrative analytics to win customer trust. ANA - ESOMAR. Retrieved November 04, 2024, from
https://ana.esomar.org/documents/using-narrative-analytics-to-win-customer-trust-11583
Marshall and Verhulst (2020a, September 15). Using narrative analytics to win customer trust. ANA - ESOMAR. Retrieved November 04, 2024, from
https://ana.esomar.org/documents/using-narrative-analytics-to-win-customer-trust
Donnellan, Roy and Liu (2019a, September 08). Micro-moments that matter: How to effectively target Chinese travellers. ANA - ESOMAR. Retrieved November 04, 2024, from
Jans, D. (2018a, November 11). Innovative marketing technologies. ANA - ESOMAR. Retrieved November 04, 2024, from
https://ana.esomar.org/documents/innovative-marketing-technologies
Roy and Venkataraman (2018a, November 11). Post-truth insights: Driving business impact . ANA - ESOMAR. Retrieved November 04, 2024, from
https://ana.esomar.org/documents/post-truth-insights-driving-business-impact-
Roy and Venkataraman (2018a, November 11). Post-truth insights. ANA - ESOMAR. Retrieved November 04, 2024, from
https://ana.esomar.org/documents/post-truth-insights
Jans, D. (2018a, November 11). Innovative marketing technologies. ANA - ESOMAR. Retrieved November 04, 2024, from
https://ana.esomar.org/documents/innovative-marketing-technologies-9467
Pai and Bhargav (2018a, November 11). Fast fashion delivered. ANA - ESOMAR. Retrieved November 04, 2024, from
https://ana.esomar.org/documents/fast-fashion-delivered