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Lamba, R. (2020a, November 02). The new face of customer experience. ANA - ESOMAR. Retrieved April 29, 2024, from
https://ana.esomar.org/documents/the-new-face-of-customer-experience
Leung, Oshima and Mavroudi-Chocholi (2020a, November 02). Marketing beyond instincts. ANA - ESOMAR. Retrieved April 29, 2024, from
https://ana.esomar.org/documents/marketing-beyond-instincts
Mullick et al. (2020a, November 02). Designing innovations differently in the digital environment. ANA - ESOMAR. Retrieved April 29, 2024, from
https://ana.esomar.org/documents/designing-innovations-differently-in-the-digital-environment
Nguyen, Naohara and Yoshida (2020a, November 02). Driving consumers' brand perception and engagement. ANA - ESOMAR. Retrieved April 29, 2024, from
https://ana.esomar.org/documents/driving-consumers-brand-perception-and-engagement
Rayner, Southern and Gibbon (2020a, November 02). Purpose in Asia. ANA - ESOMAR. Retrieved April 29, 2024, from
https://ana.esomar.org/documents/purpose-in-asia
Reynolds, Netkach and Taranyan (2020a, October 19). The evolution of product testing in the new digital world. ANA - ESOMAR. Retrieved April 29, 2024, from
https://ana.esomar.org/documents/the-evolution-of-product-testing-in-the-new-digital-world
Hernández Laya and Bahamonde (2020a, October 19). Brands with purpose. ANA - ESOMAR. Retrieved April 29, 2024, from
https://ana.esomar.org/documents/brands-with-purpose
Fassioli and Cardona (2020a, October 19). Biometric to optimise customer enagement. ANA - ESOMAR. Retrieved April 29, 2024, from
https://ana.esomar.org/documents/biometric-to-optimise-customer-enagement
D'Abreu, Torres, DiGregorio and Baxendale (2020a, October 19). Monetising NPS to drive investments in CX. ANA - ESOMAR. Retrieved April 29, 2024, from
https://ana.esomar.org/documents/monetising-nps-to-drive-investments-in-cx