This paper will highlight the impact of media fragmentation on overall television viewing habits in the United Kingdom and describe how the viewing of pre-recorded videos fits into this environment. Findings from the VideoTrak service will be used to illustrate the profile and viewing habits of the video audience and how they compare to TV and satellite viewers. A case study will demonstrate the contribution video adds to a multi-media schedule and the benefits it can provide to advertisers. AH VideoTrak information is derived from the industry standard BARB TV audience measurement panel and is therefore totally compatible with data used to buy, plan, and evaluate television advertising in the United Kingdom.
Since 1983, United has maintained a continuous tracking survey for measuring customer satisfaction. In 1990, United began serving European markets and this program was extended to our European flights. This paper describes how United uses this consumer data to ensure quality service in Europe. Methodology for the survey program will be described in detail. Case histories will be presented demonstrating four uses of the data in maintaining Uniteds service level: monthly reviews of trends in customer service ratings, ad hoc analyses, service concept testing, and ongoing custom analysis. With United's ongoing tracking system United can test new concepts, monitor trends in service, and analyze the success of any product changes. This system allows United to monitor and improve our service to the customer which should ultimately lead to increased market share and higher profits.
For 10 years, Infratest has been continuously investigating the relevance of building society advertising for the LBS in North Rhine-Westphalia. It is shown that the question commonly used in such advertising tracking studies is problematic and how it could be improved. The experience from more than 120 ad post tests integrated into this tracking study has been systematically summarized in an "electronic ad handbook". This has made it possible to analyze new ways of understanding the operation of print advertising in the home loan market. The practical significance of this advertising research for LBS communication policy is illustrated by concrete examples.
For 10 years, Infratest has been continuously investigating the relevance of building society advertising for the LBS in North Rhine-Westphalia. It is shown that the question commonly used in such advertising tracking studies is problematic and how it could be improved. The experience from more than 120 ad post tests integrated into this tracking study has been systematically summarized in an "electronic ad handbook". This has made it possible to analyze new ways of understanding the operation of print advertising in the home loan market. The practical significance of this advertising research for LBS communication policy is illustrated by concrete examples.
With the development of the global brand strategy, and accompanying it, the global advertising campaign, there follows closely behind the international advertising tracking research. If there is a uniform brand strategy for each country in which a brand is marketed, and an advertising strategy which emphasises the same brand or product values internationally (or even utilises the same executions or copy for each country), then surely tracking the success of that campaign in each market must be straightforward? The answer, however, is "No" - at least " not from our experience" which is based on more than ten years practical application in Research International of Advertising Monitors in most European countries and the US. With this paper we think it is about time to take stock of what we have learnt about international Advertising Campaigns and the problems of tracking them. We will present some case study material from international brand and advertising research which illustrates the issues which we are discussing.
The purpose of the paper is twofold: firstly to describe the problems involved in conducting research, and particularly continuous research, among a highly mobile minority group: and secondly to consider the techniques of continuous advertising tracking research, and how these can be successfully applied to monitor advertising effectiveness in the travel sector.
There has been growing interest in recent years in the tracking of advertising effects on sales and brand awareness through the use of econometric techniques. Typically, however, these approaches using Koyck transformations suffer from the problem of autocorrelation within the data. This paper presents an alternative approach, commencing with the removal of systematic variations in the dependent variable through the use of ARIMA modelling techniques. The combined approach is termed ADTRAC. This paper presents three examples of ADTRAC modelling for a major national UK retailer.
The research programme was valuable in two main respects. First, it was early experience of a simulated test market in the region which helped in making a launch/no launch decision. In the event the major parameters predicted by the LOCATOR test were replicated in the actual market place. Secondly, the post-launch tracking research did highlight weaknesses, in the brand's marketing mix, which enabled the marketing management to focus their efforts to meet these. The tracking research had the subsidiary, but important role of evaluating the validity of the initial pre-launch simulated test market.
The paper argues the case for extending the value of much market research data concerned with concept testing, concept/product use testing and usage and attitude tracking studies by employing modelling systems to predict sales volume or market shares. The points are made that: - such an approach can do much to improve the success rate of new product launches - the present state of the art of available systems is such that their forecasting abilities and versatility in dealing with different product and market scenarios is considerable. - since much of the data is available anyway, only relatively small amounts of time, effort and money are necessary to extend the value of market research to a substantial degree.
This paper focuses on the analysis of change across three distinct, but interrelated environments: i) consumer; ii) economic and iii) retailing. Past failures in retailing research have resulted from a lack of focus and direction and from attempts to diagnose the strategic implications of change in isolation from changes in the consumer and economic environments. The paper begins with a framework for analysis and an overview of change in the three separate environments. Later, several tracking studies examine different markets/countries over time as an example of how integrated research can aid in strategic planning for mass retailers. Here the focus is on changing consumer needs and changing retail merchandising strategies in the fashion, grocery and fast food industries.
This paper focuses on the analysis of change across three distinct, but interrelated environments: 1) consumer; 2) economic and 3) retailing. Past failures in retailing research have resulted from a lack of focus and direction and from attempts to diagnose the strategic implications of change in isolation from changes in the consumer and economic environments. The paper begins with a framework for analysis and an overview of change in the three separate environments. Later, several tracking studies examine different markets/countries over time as an example of how integrated research can aid in strategic planning for mass retailers. Here the focus is on changing consumer needs and changing retail merchandising strategies in the fashion, grocery and fast food industries. The concept of change, by definition, argues for studies which track and monitor consumers, the economic environment and retail structure oyer time. Through such an integrated research programme, the direction of cause and effect can be more accurately assessed. The examples which follow provide some evidence that changes initiated in any of the three environments have profound effects on the other two environments.
Measuring change is - or should be - a way of life for researchers the world over. Witness to events, we provide a means by which decision makers in business, politics, government and society in general can assess public opinion and evaluate the effect of change on that opinion. The most effective way to measure change in public knowledge and opinion is by the use of tracking studies. This paper uses four case studies to illustrate how tracking studies can aid decision making in communications generally and advertising specifically. The four case studies are: - "The EEC Referendum Campaign" - "Save Water" - "Simply Years Ahead" - "Ideas in Action". All four series of studies shared the similarity that results were needed to aid decision making for communication tactics, but differed significantly in their execution due to the subject matter and the differing time constraints imposed.