Customer experience: Where it's been and where it's heading
Abstract:
As organizations improve their Customer Experience (CX) capabilities through better skills and technology, the nature of CX is changing. While collecting survey feedback had been a primary focus for CX programs, organizations are more acutely focusing on the actions they take from the insights. During this presentation, Bruce Temkin will share details on the current CX trajectory.
Join Bruce to learn:
- How is CX becoming more action-oriented?
- What are the elements of a modern CX program?
- Where will CX programs head in the future?
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