On realization that only 20% of their Brand Tracker information was used across all 32 European markets, Coca-Cola Europe started searching for the Philosopher's Stone. The journey will take the us through the difficulties of negotiating a positive business case for each market, managing the trend break challenges and ultimately defining a consistent, harmonized tracking study that is relevant for local markets as well as regional and global units. The Philosopher's Stone paper will prove that getting the right parties involved, it is possible to not only find the right balance between global and local (the famous sweet spot) but also achieve significant savings at the same time.
In a challenging market environment a deep understanding of the shopper at the point-of-sale particularly with regard to return of pos investment is crucial for sustainable business success. This presentation deals with the identification of the key business drivers and how to apply this research in daily business.
This paper showcases a research framework that integrates insights on shopper observation, shopping environment, retailer servicing issues with shopper interviews to create a powerful tool that can help us understand the shopper better. The uniqueness of this approach lies in the synthesis of data across all the lenses: Exit Interviews, Observations, Retailer Interviews as well as outlet profiling. It is a powerful example of applying learnings from Retail Audit and Consumer behaviour to scale up into a shopper understanding framework. This framework has already been rolled out across 8 markets. It offers a holistic framework that uses new thinking to provide actionable research
Increasingly companies have to balance their corporate social responsibility initiatives with both the value to society and to their business. What agendas to pursue, whether at the corporate or brand level and the triggers which have net impact on brand equity and ultimately the value equation is challenging to measure. Ipsos, working with The Coca-Cola Company developed a program and model to evaluate brand equity flow between brands and the corporate parent that is enabling a win-win for both Coca-Cola and society.
Today, marketers have a choice of market research studies from different vendors to provide them with the above described information about mass media and new contact points. These multimedia studies use consumer survey data to measure the relative reach, consumption frequency, and strengths and weakness, etc. of a vast array of contact points (including mass media) and are designed to inform the development of a marketing communication plan.at The coca- cola company, an internal measurement study called optimix is used to measure the effective-ness of multiple contact points. optimix uses consumer surveys to measure several dimensions/attributes of up to 25-35 different contact points. some of the contact dimensions measured includes Weekly reach, consumption frequency, relative strengths, as well as appropriateness for specific communication objectives, etc.
During the 1990s brands generated emotional quality of life promises, and Coca Cola implemented this strategy, locating the emotional dimension at the consumption experience. In order to understand how brand promises are received by customers and in order to develop hypotheses to guide actions that activate the desire at purchase, the paper identifies motivations, desires, imagery, knowledge and expectations deployed while buying soft drinks in Argentina, Bolivia, Chile, Paraguay, Peru and Uruguay. The paper articulates theoretical developments and research methodologies semiology and ethnographic analyses, productive workshops, observation, surveys which contribute to shift the central place of corporate communications to regional strategies.The paper concludes that strategic marketing at the purchase channel has a core place in brand building
The paper highlights the original methods of Deep Dive Research developed by BISAM (Center of sociological and marketing research) for the Coca-Cola Company in Kazakhstan. The research - based on a complex implementation of qualitative methods as well as deep interviews with experts and opinion leaders, field and home visit and creative focus groups - has helped the Coca-Cola Company understand local mentality and existing sub-cultures in the country for a successful strategy development for its brands.
This paper describes how cultural understanding can be effectively utilised in the development of strategic marketing communication.It describes the values of young people in the MENA region, how these impact on their aspirations and expectations from brands, and how brands could utilise this information in communication. The paper ends with a case study on the localization of Coca-Cola's 'Real' campaign. It is based on various studies done across the MENA region, including large-scale cultural understanding studies.
The purpose of this paper is to describe a methodology that enables the discovery and comprehension of the new consumption geographies and brand links established in Argentina within the framework of the changes undergone in the last decade.
This paper describes the new soft drink market perspective of Coca-Cola FEMSA (KOF) enabling understanding of the market dynamics based upon quantitative indicators on a real time basis, correlated with a geographic environment, looking for relations between supply, such as retailers soft drink markets such as supermarkets, mom and pop stores, restaurants, etc., and demand, such as soft drink consumers; and dealing with actionable information for strategic and tactical decision making.