Back

ASAB quality

Date of publication: June 15, 1987

Catalogue: Seminar 1987: Strategies For Service Management

Authors: Ake Ericsson, Anna Kahn

Abstract:

This paper is an effort to describe a quality process that is going on, at a big service company in Sweden. A process that is aiming to a better relation with the customers and an improved internal climate.

Ake Ericsson

Author

This is a long description of some author details.

Anna Kahn

Author

This is a long description of some author details.

  • PDF
Fad and progress in motivation research Authors: Herta Herzog
Methodological considerations regarding marketing research for consumer durable goods Authors: Leif Holbaek-Hanssen
Service after sale and studies of market for business Authors: Archibald Maddock Crossley
Some comments on the use of 3D and strip film Authors: Henry Charles Briant
The "steps-and-parts" model for polling Authors: Stuart Carter Dodd, Chahin Turabian
What are durable and capital goods? Authors: N. H. Pearson
Advertising and marketing research (French) Authors: Philippe De Vendeuvre
Consumers economic expectations and intentions as revealed by sample surveys Authors: Henry Durant
Economic forecasts with special reference to field studies Authors: Jan van Rees
Market research for petroleum products in the automotive field Authors: D. Leerentveld
×

Citation

Ericsson and Kahn (1987a, June 15). ASAB quality. ANA - ESOMAR. Retrieved June 24, 2025, from


https://ana.esomar.org/documents/asab-quality