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ASAB quality

Date of publication: June 15, 1987

Catalogue: Seminar 1987: Strategies For Service Management

Authors: Ake Ericsson, Anna Kahn

Abstract:

This paper is an effort to describe a quality process that is going on, at a big service company in Sweden. A process that is aiming to a better relation with the customers and an improved internal climate.

Ake Ericsson

Author

This is a long description of some author details.

Anna Kahn

Author

This is a long description of some author details.

Research Papers

Faster, cheaper, better

Catalogue: ESOMAR Net Effects 2001

Authors: Jonas Nordén, Jörgen Johansson

 

February 11, 2001

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Citation

Nordén and Johansson (2001a, February 11). Faster, cheaper, better. ANA - ESOMAR. Retrieved September 29, 2023, from


https://ana.esomar.org/documents/faster-cheaper-better


Research Papers

Relationship marketing

Catalogue: ESOMAR/EMAC Symposium 1996: Research Methodologies For 'The New Marketing'

Author: Evert Gummesson

 

November 1, 1996

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Citation

Gummesson, E. (1996a, November 01). Relationship marketing . ANA - ESOMAR. Retrieved September 29, 2023, from


https://ana.esomar.org/documents/relationship-marketing-


Research Papers

A platform for strategic decisions within the computer industry in sweden

Catalogue: AMA/JMRA/JMA/ESOMAR Conference 1983: Strategic Planning

Author: Bö Bäckman

 

June 15, 1983

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Citation

Bäckman, B. (1983a, June 15). A platform for strategic decisions within the computer industry in sweden. ANA - ESOMAR. Retrieved September 29, 2023, from


https://ana.esomar.org/documents/a-platform-for-strategic-decisions-within-the-computer-industry-in-sweden


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Citation

Ericsson and Kahn (1987a, June 15). ASAB quality. ANA - ESOMAR. Retrieved September 29, 2023, from


https://ana.esomar.org/documents/a-platform-for-strategic-decisions-within-the-computer-industry-in-sweden