Abstract:

The BPO industry is one of the biggest drivers behind India's growth. Its workforce lies within the 20-40 age bracket and is part of the generation that 'must not be allowed to fail' if India is to live up to its promise. As such, wellness in this industry is critical for the national economy, for the global audience that it serves, and the economic paradigm of growth in emerging markets. This presentation looks at wellness trends within the context of the Indian BPO sector and the potential role of different stakeholders in making things better.