Abstract:
We show how to convert a vision into a transformational strategy that reinvents your relationship with customers. We'll demonstrate, via a major global insurance provider case study, an approach to embedding visionary change in any organisation.
Research Papers
Transforming an iconic brand to help customers navigate change in Japan
Catalogue: Congress 2018
Authors: Nisha Yadav, Takeshi Oshima
 
September 23, 2018
Research Papers
MetLife insights engine
Catalogue: Latin America 2018: Market Intelligence Festival for Latin America
Authors: Carolina Erlich, Flynt Tuller
Company: MetLife Inc.
March 22, 2018
Research Papers
Re-imagining the client-side
Catalogue: Congress 2017: Visionary
Author: Andrew Geoghegan
Company: Diageo
September 4, 2017
