Brands and consumers co-creation

Date of publication: November 19, 2009

Companies: PepsiCo, Box1824


Digital technology radically changes the way we build and communicate knowledge. The old pattern of centralized senders and massive receivers is no longer acceptable: 'truth' is the consensus of many opinions, with human knowledge following wikipedia rules of collective construction. Since brands are built out of perceptions, their planners have to genuinely engage the way Millennials (those born after the 1980s) think and feel. The Collaboration Panel is an effort to educate corporations on how to interact with this new world, where brands have become the collective result of interactions between consumers, and corporations can no longer be dictators.

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