Abstract:
Researchers are increasingly collecting user-generated content as part of the research process. This presentation highlights the problems encountered when using selfie photographs (selfies) to measure in-the-moment responses towards brands, focusing on a case study related to the Join the Dots Happiness Framework. It compares happiness measured by selfies versus traditional question techniques. Our research shows that the happiness selfies portray does not appear to correlate with the opinions about the brands featured in them, concluding that researchers should be very careful about using selfies to enhance insight. More broadly, as smiling in selfies appears unrelated with true feelings towards the brand, there is a potential issue for the legitimacy of brands to highlight such selfies in their promotional materials.
Videos
Getting close to youth
Catalogue: Global Qualitative 2014: Research Renaissance
Authors: Patrick Alders, Martijn Van Bijnen, Joeri Van den Bergh, Anneleen Boullart
Company: InSites Consulting
June 15, 2014
Research Papers
Gen-Zurveys
Catalogue: Congress 2015: Revelations
Authors: Annelies Verhaeghe, Katia Pallini, Joeri Van den Bergh
Company: InSites Consulting
October 1, 2015
Research Papers
The fascinating and frightening multiscreen consumer
Catalogue: Latin America 2015: Carnival of Insights
Authors: Flávio Ferrari, Vanessa Mathias
Company: Ipsos MRBI
June 15, 2015
