Abstract:

In the course of 2015 ESOMAR received 60 complaints. We have observed a steady increase in the amount of complaints over the course of the past years. Where the amount of complaints used to be between 5 and 15 each year. This has doubled in 2014, when ESOMAR received 24 complaints. And this year, that amount has nearly tripled. Out of 60 complaints, 6 were escalated to the Professional Standards Committee (PSC) to take a decision.