Direct marketing and market research

Date of publication: September 1, 1996

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Abstract:

Communication with customers has moved away from mass media and now the growth of direct marketing presents new challenges to market research. Some traditional market researchers show a reluctance to recognise and embrace the changes this implies. The paper sets out: 1. The risks to the market research industry; 2. How the industry might respond to take advantage of the opportunities.

Tony Cowling

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Peter Dray

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