Abstract:
Facebook's new reactions allow users to express themselves beyond the generic 'Like', and also have a stronger influence what shows up on a newsfeed. Yet current engagement metrics still assume equal weight age among all reactions. By calculating utility values of new reactions through conjoint analysis, a new metric that assigns proper weights to reactions will better define social media success.
This could also be of interest:
Research Papers
The science of getting heard
Catalogue: ESOMAR Conference on Retailing/Category Management 2003
Authors: Jeremy Garlick, Sharon Hodgson
 
October 26, 2003
Research Papers
Getting the board onside
Catalogue: ESOMAR Worldwide Qualitative Conference 2001: The Business Value Of Emotional Intelligence
Authors: Martin Walls, Ken Parker
Companies: HSBC Holdings, Discovery Research Group
October 28, 2001
Research Papers
Getting to the future faster
Catalogue: ESOMAR Congress 1998: The Power Of Knowledge
Author: Alecia S. Helton
 
September 1, 1998
