Abstract:
This paper describes the consumer behaviour in the cola market. The consumer's reaction to price changes was the goal of the research study. Based on eight hypothetical buying situations represented by offering the same brands of cola drinks at different prices, the study examined the level of loyalty. Through the reaction to price gaps among four selected brands, consumers were divided into three main groups: loyal consumers, consumers who duplicate and disloyal consumers. This contribution also defines the price thresholds for the switching process in the case of duplication. The impact of price level on loyalty is also a subject of discussion.
This could also be of interest:
Research Papers
Every day low price
Catalogue: Seminar 1996: The Big Brand Challenge
Author: Judith Passingham
Company: KANTAR TNS Malaysia
June 15, 1996
Research Papers
Brand loyalty among mobile phone users
Catalogue: Latin America 2002
Authors: Paulo LuÃs Gomes Alves, Silvia Aquino
 
May 12, 2002
Research Papers
The price audit
Catalogue: Seminar 1987: Micro And Macro Market Modelling
Authors: Lawrence Katz, H. André Leon
 
October 26, 1987
![The documents and videos are available for ESOMAR members only!](/static/img/ana_document_bg.png)