Abstract:
This paper describes the actionability of a range of Customer Satisfaction measurement techniques which have been developed specifically to provide data which can genuinely sustain quality of service improvement programmes.
Date of publication: March 1, 1996
Catalogue: MENAP Forum 1996: Pressure On Profit
Author: David Jamieson
Abstract:
This paper describes the actionability of a range of Customer Satisfaction measurement techniques which have been developed specifically to provide data which can genuinely sustain quality of service improvement programmes.
This is a long description of some author details.
Kehr, W. (1991a, September 08). Customer satisfaction research. ANA - ESOMAR. Retrieved April 25, 2024, from
https://ana.esomar.org/documents/customer-satisfaction-research
Hothum and Spintig (1998a, September 01). Customer satisfaction research . ANA - ESOMAR. Retrieved April 25, 2024, from
https://ana.esomar.org/documents/customer-satisfaction-research-
Jarvis and Scharioth (1991a, September 08). Beyond customer satisfaction . ANA - ESOMAR. Retrieved April 25, 2024, from
https://ana.esomar.org/documents/beyond-customer-satisfaction-
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The "steps-and-parts" model for polling | Authors: Stuart Carter Dodd, Chahin Turabian | |
What are durable and capital goods? | Authors: N. H. Pearson | |
Consumers economic expectations and intentions as revealed by sample surveys | Authors: Henry Durant | |
Economic forecasts with special reference to field studies | Authors: Jan van Rees | |
Market research for petroleum products in the automotive field | Authors: D. Leerentveld | |
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Jamieson, D. (1996a, March 01). Meaningful rather than measurable customer satisfaction. ANA - ESOMAR. Retrieved April 25, 2024, from
https://ana.esomar.org/documents/beyond-customer-satisfaction-