Abstract:
There are three simultaneous revolutions currently underway: technology, sociology and ethics, all of which are in a constant state of inter-reaction with the others. All three call into question the three dimensions of existence: knowledge, action and emotion. And all three have triggered off a change in circumstances that has affected corporate planning, behaviour and results. The quest for higher profits encompasses innovation, efficiency and quality. The theme of this seminar, "Assessing and improving the quality of financial services, ties in directly with the major concerns of our times. Far from being a passing fad, it is part and parcel of present-day society, and is directly inspired by Japan's achievements.
This could also be of interest:
Videos
Opening Remarks
Catalogue: CEO Forum 2025
Authors: Anne-Sophie Damelincourt, Joaquim Bretcha
Company: ESOMAR
June 12, 2025
Research Papers
Opening remarks (French)
Catalogue: Seminar 1985: Assessing And Improving The Quality Of Financial Services
Author: Jacques de Keyser
 
June 15, 1985
Research Papers
Concluding remarks
Catalogue: Seminar 1974: Fashion, Research And Marketing
Author: Susan P. Douglas
 
December 4, 1974
