Abstract:

There are three simultaneous revolutions currently underway: technology, sociology and ethics, all of which are in a constant state of inter-reaction with the others. All three call into question the three dimensions of existence: know- ledge, action and emotion. And all three have triggered off a change in circumstances that has affected corporate planning, behaviour and results. The quest for higher profits encompasses innovation, efficiency and quality. The theme of this seminar, "Assessing and improving the quality of financial services, ties in directly with the major concerns of our times. Far from being a passing fad, it is part and parcel of present-day society, and is directly inspired by Japan's achievements.