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Passenger attitudes to cabin services

Date of publication: July 1, 1977

Catalogue: CRAM/Peter Cooper Archive Collection

Author: CRAM/Peter Cooper Archive

Abstract:

A total re-appraisal is being made by British Airways of the relationship between cabin crew training courses and the day-to-day work needs of cabin staff. This research was part of the first stage of this reappraisal and was designed to determine passenger attitudes towards and requirements for in-flight cabin service. 

CRAM/Peter Cooper Archive

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, C. (1979a, June 01). London Transport motivational research into passenger need and attitudes . ANA - ESOMAR. Retrieved June 23, 2025, from


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Citation

, C. (1977a, July 01). Passenger attitudes to cabin services. ANA - ESOMAR. Retrieved June 23, 2025, from


https://ana.esomar.org/documents/relevance-of-young-people-s-environmental-attitudes-to-future-transportation-developments