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Quality, financial services and research

Date of publication: June 15, 1985

Catalogue: Seminar 1985: Assessing And Improving The Quality Of Financial Services

Author: Gabriele Morello

Abstract:

The exercise of summing up the content of these three days of work - in which 23 papers were presented, and a great number of contributions were made in the debates - requires a review of the topics discussed, and the injection into them of some personal views, with the positive and negative results that a subjective approach of this kind usually brings about.

Gabriele Morello

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Research Papers

Quality in production and distribution of financial products and services

Catalogue: Seminar 1985: Assessing And Improving The Quality Of Financial Services

Author: Andre Babeau

 

June 15, 1985

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Citation

Babeau, A. (1985a, June 15). Quality in production and distribution of financial products and services . ANA - ESOMAR. Retrieved May 13, 2025, from


https://ana.esomar.org/documents/quality-in-production-and-distribution-of-financial-products-and-services-


Research Papers

Automation and the quality of services

Catalogue: Seminar 1985: Assessing And Improving The Quality Of Financial Services

Author: Philip P. Todd

 

February 1, 1985

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Citation

Todd, P. P. (1985a, February 01). Automation and the quality of services. ANA - ESOMAR. Retrieved May 13, 2025, from


https://ana.esomar.org/documents/automation-and-the-quality-of-services


Research Papers

Quality in production and distribution of financial products and services (French)

Catalogue: Seminar 1985: Assessing And Improving The Quality Of Financial Services

Author: Andre Babeau

 

February 1, 1985

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Citation

Babeau, A. (1985a, February 01). Quality in production and distribution of financial products and services (French). ANA - ESOMAR. Retrieved May 13, 2025, from


https://ana.esomar.org/documents/quality-in-production-and-distribution-of-financial-products-and-services-french-


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Fad and progress in motivation research Authors: Herta Herzog
Methodological considerations regarding marketing research for consumer durable goods Authors: Leif Holbaek-Hanssen
Service after sale and studies of market for business Authors: Archibald Maddock Crossley
Some comments on the use of 3D and strip film Authors: Henry Charles Briant
The "steps-and-parts" model for polling Authors: Stuart Carter Dodd, Chahin Turabian
What are durable and capital goods? Authors: N. H. Pearson
Advertising and marketing research (French) Authors: Philippe De Vendeuvre
Consumers economic expectations and intentions as revealed by sample surveys Authors: Henry Durant
Economic forecasts with special reference to field studies Authors: Jan van Rees
Market research for petroleum products in the automotive field Authors: D. Leerentveld
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Citation

Morello, G. (1985a, June 15). Quality, financial services and research. ANA - ESOMAR. Retrieved May 13, 2025, from


https://ana.esomar.org/documents/quality-in-production-and-distribution-of-financial-products-and-services-french-